Last Updated: 29th August 2024

Terms and Conditions

Welcome to the Zaferan™ Saffron online store, operated by Imex Authentic Sdn Bhd (Company Registration Number: 1228970W / 201701014805). By accessing or using our website (the “Site”), you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully before using the Site.

1. Acceptance of Terms

By using our Site, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced herein. If you do not agree with these Terms, please refrain from using our Site.

2. Use of the Site

  • Eligibility: You must be at least 18 years old and legally capable of entering into a binding contract under Malaysian law to use our Site and make purchases. By using the Site, you represent and warrant that you meet these eligibility requirements.
  • Account Registration: To access certain features of our Site, you may be required to register an account. You agree to provide accurate, current, and complete information during the registration process and update such information as necessary to keep it accurate, current, and complete.
  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account and to notify us immediately of any unauthorized use of your account or any other breach of security.

3. Product Information and Pricing

  • Product Descriptions: We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that the descriptions, pricing, or other content available on the Site are accurate, complete, reliable, current, or error-free. In the event of any discrepancies, please contact our customer service team for assistance.
  • Pricing: All prices listed on our Site are in Malaysian Ringgit (MYR) and are inclusive of any applicable taxes as required by Malaysian law. Prices are subject to change without prior notice.

4. Orders and Payment

  • Order Acceptance: All orders placed through the Site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection system.
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and online banking, through our secure payment gateway. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate.
  • Payment Confirmation: Upon successful payment, you will receive a confirmation email with the details of your order. If you do not receive this email, please contact our customer service team.

5. Shipping and Delivery

  • Shipping Locations: We currently ship to addresses within Malaysia. If you require international shipping, please contact us for more information.
  • Delivery Timeframes: Estimated delivery times will be provided at checkout. While we strive to meet these timeframes, we are not responsible for delays caused by factors beyond our control, such as customs clearance, courier delays, or unforeseen circumstances.
  • Shipping Fees: Shipping fees are calculated based on the delivery location and the weight of your order. These fees will be displayed at checkout.
  • Risk of Loss: All products purchased from our Site are made under a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns, Refunds, and Exchanges

Please refer to our Refund and Return Policy for details on our return, refund, and exchange procedures.

7. Limitation of Liability

To the fullest extent permitted by Malaysian law, Imex Authentic Sdn Bhd shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of the Site or any products purchased through the Site. Our liability to you for any direct damages shall be limited to the amount you paid for the product that gave rise to the claim.

8. Intellectual Property

  • Ownership: All content on the Site, including but not limited to text, images, logos, and software, is the property of Imex Authentic Sdn Bhd or its licensors and is protected by Malaysian and international copyright laws.
  • Use Restrictions: You may not use, reproduce, distribute, or modify any content from the Site without our prior written consent.

9. Governing Law

These Terms and your use of the Site shall be governed by and construed by the laws of Malaysia. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Site following such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please get in touch with us at:

Imex Authentic Sdn Bhd
Company Registration Number: 1228970W / 201701014805
G-5/1-5,Jalan Kenari 13A,
Bandar Puchong Jaya,
47100 Puchong Selangor
Email: info@imexauthentic.com
Phone: +6012-608 6010