Refund and Return Policy

Last Updated: 29th August 2024

At Imex Authentic Sdn Bhd (Company Registration Number: 1228970W / 201701014805), we strive to provide our customers with the highest quality products and services. However, if you are not completely satisfied with your purchase of Zaferan™ Saffron, we are here to help.

1. Returns

  • Eligibility: You may return a product within 14 days of the delivery date for a refund or exchange, provided that the product is unopened, unused, and in its original packaging.
  • Non-Returnable Items: Products that have been opened, used, or tampered with are not eligible for returns due to health and safety reasons.
  • Return Process: To initiate a return, please contact our customer service team at [Your Contact Information] with your order number and reason for return. We will provide you with the return shipping instructions.
  • Shipping Costs: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

  • Refund Eligibility: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within [number of days] days.
  • Partial Refunds: In certain situations, only partial refunds may be granted, such as when an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

3. Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [Your Contact Information] so we can resolve the issue. We will arrange for a replacement or refund after verifying the condition of the product.
  • Exchange Process: For exchanges, the same steps apply as for returns. Please contact our customer service team with the necessary details, and we will guide you through the exchange process.

4. Exceptions

  • Sale Items: Only regular priced items may be refunded; sale items cannot be refunded or exchanged.
  • Custom Orders: Custom orders and personalized products are final sales and cannot be returned or exchanged unless there is a defect or damage.

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please do not hesitate to contact us at:

Imex Authentic Sdn Bhd
Company Registration Number: 1228970W / 201701014805
G-5/1-5,Jalan Kenari 13A,
Bandar Puchong Jaya,
47100 Puchong Selangor
Email: info@imexauthentic.com
Phone: +6012-608 6010