Privacy Policy

Last Updated: 29th August 2024

Imex Authentic Sdn Bhd (“we,” “our,” or “us”) is committed to protecting your data in compliance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). This Privacy Policy outlines how we collect, use, and protect your personal information. By engaging with us, using our services, or visiting our website, you agree to the terms outlined in this policy.

1. Personal Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, address, email, phone number.
  • Identification Data: NRIC, passport number, or other identification details.
  • Payment Information: Credit card details, and bank account information.
  • Transactional Information: Records of your interactions with us, including purchases and inquiries.
  • Technical Information: IP addresses, browser type, and operating system.
  • Other Information: Any other personal data provided by you voluntarily.

2. How We Collect Your Data

We collect your data through:

  • Forms that you submit to us (online or offline).
  • Direct interactions with our customer service team.
  • Transactions are made through our website or at our premises.
  • Subscriptions to our newsletters or promotional materials.
  • Automated technologies such as cookies when you visit our website.

3. Purposes of Processing Personal Data

We may process your data for the following purposes:

  • To perform contractual obligations, including processing orders and delivering products or services.
  • To manage customer relationships, including responding to inquiries and providing customer support.
  • For billing and payment processing.
  • To send you promotional materials, updates, and marketing information (only if you have consented to receive such communications).
  • For legal compliance, regulatory purposes, or to prevent fraud.
  • To improve our website, services, and products through data analytics.

4. Disclosure of Personal Data

We do not sell or rent your data to third parties. However, we may disclose your data to:

  • Service Providers: Third-party vendors who provide operational support, such as payment processors, logistics partners, or IT service providers.
  • Legal Authorities: Where required by law or to comply with legal processes.
  • Affiliates: Related companies within Imex Authentic Sdn Bhd for internal administrative purposes.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

5. Security of Your Data

We take reasonable steps to protect your data from unauthorized access, use, or disclosure. This includes using encryption, firewalls, and other security technologies. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Personal Data

We will retain your data for as long as necessary to fulfil the purposes for which it was collected or as required by law. When your data is no longer needed, we will take steps to anonymize or securely delete it.

7. Your Rights

You have the following rights concerning your data:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete data.
  • Withdrawal of Consent: You may withdraw your consent for the use of your data for marketing or other purposes at any time.
  • Deletion: You may request the deletion of your data, subject to legal and contractual requirements.

To exercise your rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for the privacy practices of third parties. We encourage you to read any external websites’ privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect from the posting date. Please check back regularly to stay informed of any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:

Imex Authentic Sdn Bhd
Company Registration Number: 1228970W / 201701014805
G-5/1-5,Jalan Kenari 13A,
Bandar Puchong Jaya,
47100 Puchong Selangor
Email: info@imexauthentic.com
Phone: +6012-608 6010